Lucky Gypsy Fortune respects your privacy and only collects personal information that is reasonably necessary to administer your order, communicate with you and provide the reading or service you request.
This Privacy Policy explains what information may be collected, why it is used, how it may be shared, how long it may be retained and the rights you have in relation to your personal information.
This policy should be read together with the Terms & Conditions and Policies & Ethics.
For the purposes of UK data-protection law, Lucky Gypsy Fortune is responsible for deciding how the personal information collected through this website and associated services is used.
Contact:
[INSERT YOUR CONTACT EMAIL]
If you have a question about your personal information or this Privacy Policy, please use the contact details above.
Depending on the service you use, I may collect information such as:
your name
your email address
your date of birth
your place of birth
the questions you submit for a reading
background information you choose to provide
information about another person where genuinely relevant to your question
order and transaction details
correspondence between you and Lucky Gypsy Fortune
technical information generated when you use the website, where applicable
I do not need more personal information than is reasonably necessary to provide the service.
Clients may provide personal background information to explain the situation they want examined.
Please only provide information that is genuinely relevant to the reading.
Do not send unnecessary medical records, legal documents, financial statements, identity documents, passwords, confidential account information or other material that is not required for the service.
If another person is involved in your question, only provide information that is reasonably relevant to your own situation.
Some information supplied voluntarily in the background to a reading may reveal sensitive matters.
This could include information concerning health, religious or philosophical beliefs, political opinions, sexual orientation or sex life.
UK data-protection law gives certain categories of sensitive information additional protection.
Please do not provide sensitive personal information unless it is genuinely necessary to explain the matter you want examined.
Where sensitive information is voluntarily supplied and genuinely necessary to provide the requested service, it will only be used for that limited purpose and handled with additional care.
Your information may be used to:
process and administer your order
identify the reading you purchased
communicate with you about your order
prepare and carry out your reading
send your completed MP3 recording by email
respond to enquiries
deal with technical delivery issues
maintain appropriate business and transaction records
comply with applicable legal or regulatory obligations
protect the legitimate interests of the business where appropriate
I do not use reading information to make automated decisions about you.
UK data-protection law requires a valid lawful basis for processing personal information.
Depending on the circumstances, personal information may be processed because:
Contract
Processing is necessary to take steps at your request before entering into a contract or to provide the reading or service you have purchased.
Legal obligation
Certain information may need to be retained or processed to comply with tax, accounting, consumer-protection or other legal obligations.
Legitimate interests
Limited information may be processed where reasonably necessary for legitimate business purposes, such as maintaining business records, dealing with disputes, preventing misuse or protecting the business, provided those interests do not override your rights.
Where consent is specifically required, consent will be requested separately.
Payments may be processed by a third-party payment provider.
I do not normally receive or store your complete payment-card or banking details.
The payment provider may process your information under its own privacy policy and security arrangements.
I may retain basic transaction records such as:
amount paid
date of payment
transaction reference
service purchased
where needed for administration, accounting, tax or dispute-resolution purposes.
Completed readings are supplied as MP3 audio recordings by email.
Your email address is therefore necessary for delivery.
You are responsible for providing an accurate email address and maintaining access to the account you specify.
The completed MP3 may remain within sent-email records for a limited period for delivery verification, technical support or legitimate business record-keeping.
I do not sell your personal information.
Information may be shared only where reasonably necessary, for example with:
payment processors
website or hosting providers
email providers
professional advisers such as accountants or legal advisers
service providers necessary for the operation of the business
public authorities where disclosure is legally required
Any third-party provider processes information under its own applicable legal and contractual responsibilities.
Some third-party technology, payment, hosting or email providers may process information outside the United Kingdom.
Where this occurs, appropriate legal safeguards should apply in accordance with applicable data-protection law.
Personal information is not kept indefinitely simply because it was supplied.
Different information may be retained for different periods depending on why it is needed.
For example:
reading notes and background information should only be retained for as long as reasonably necessary to complete and administer the reading
correspondence may be kept for a reasonable period where necessary to deal with queries or disputes
payment and transaction records may need to be retained for longer to meet tax, accounting or legal obligations
completed MP3 files may be retained for a limited period to deal with delivery or technical issues
Information that is no longer reasonably required should be deleted or securely disposed of.
The ICO expects organisations to explain their retention periods or the criteria used to determine them.
Reasonable steps are taken to protect personal information from:
unauthorised access
accidental loss
misuse
alteration
inappropriate disclosure
No online system, email service or electronic storage method can be guaranteed to be completely secure.
Please avoid sending unnecessary highly sensitive information by ordinary email.
Depending on the circumstances, UK data-protection law may give you rights including:
the right to be informed about how your information is used
the right to request access to your personal information
the right to ask for inaccurate information to be corrected
the right to request deletion in certain circumstances
the right to restrict processing in certain circumstances
the right to object to certain processing
the right to data portability where applicable
rights relating to automated decision-making and profiling
These rights are subject to legal conditions and exceptions.
To exercise a data-protection right, contact:
[INSERT YOUR CONTACT EMAIL]
I may need to verify your identity before responding to certain requests.
You may ask whether personal information relating to a completed reading can be deleted.
Where there is no legal, accounting, contractual or dispute-related reason to retain it, information may be deleted where appropriate.
Some limited transaction records may still need to be retained even where reading notes or correspondence are deleted.
If you provide personal information about another person, you should only provide what is reasonably necessary to explain your own situation.
Do not provide confidential documents, private correspondence or highly sensitive information about another person unless there is a genuine and lawful reason to do so.
Lucky Gypsy Fortune reserves the right to disregard or delete information that is excessive, intrusive or unnecessary.
Lucky Gypsy Fortune services are for adults aged 18 and over.
I do not knowingly offer readings to children.
If I become aware that personal information relating to a person under 18 has been submitted in connection with an attempted booking, I may delete it where appropriate unless there is a lawful reason to retain it.
This website or the services used to operate it may use cookies or similar technologies.
Strictly necessary cookies may be required for the website to function.
Where non-essential cookies are used, appropriate information and consent mechanisms should be provided where legally required.
The ICO states that visitors should be told when cookies are used and that consent is generally required for cookies that are not strictly necessary.
I will not add you to marketing communications simply because you purchase a reading unless there is a lawful basis to do so.
Where consent is required for marketing, you should be given a genuine choice and be able to withdraw that consent.
Operational emails concerning an order, delivery or service are not marketing emails.
If you have a concern about how your personal information has been handled, please contact me first so I can try to resolve the issue.
You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
This Privacy Policy may be updated when services, technology, legal requirements or business practices change.
The current version published on the website will apply from its stated effective date.
This Privacy Policy should be read together with:
Terms & Conditions
Policies & Ethics
How to Order
By using this website or purchasing a service, you acknowledge that you have had the opportunity to read the applicable privacy information.
E&OE — Errors and Omissions Excepted.